1. Item will be shipped out within 3 days after payment is received. If you have other request, please contact us in 24 hours when clear payment.
2. Order will be shipped to you by the address which your leave on Amazon. Please make sure you address is right.
3. If you do not receive your order after Estimated Delivery Date, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Guarantee & Service:
1. We will double check the products and package well before shipment!
2. If item is defective, please contact us within 7 days after you receive it! We will refund you or resend to you.
3. All emails will be answered within 24 hours. If you do not receive any reply, please kindly re-sent your email and we will reply as soon as possible.
4. We Promise 30 Days Money Back For the Product Quality Or Service.
5. Please contact us first if you have any question about the product or our service, we will try our best to solve any problem in time.
6. Any questions please post in Q&As, you will get help from us and other customers who bought this item.
Your satisfaction is our biggest motivation!
get close to authentic hollywood memorabilia and enjoy themed experiences in a vibrant and charming beachfront setting on costa mujeres, cancun. surrounded by a beautiful virgin beach and mangroves sprawling with indigenous flora and fauna, this adults-only resort offers an ideal setting for a fun and intimate vacation. this resort provides a lavish haven for adults, with private beach and pool areas, exclusive check-in/out, and the ultimate experience of exploring global haute-cuisine. vacationers have access to all amenities at neighboring planet hollywood cancun and can relax in a glamorous hollywood-inspired spa, engage in a romantic escape, or in a fun-filled adventure with friends.
the following features and service can be found at planet hollywood cancun:
your personal rider is a special contract between you and planet hollywood that gives you a star class™ upgrade experience above and beyond the already stellar service we provide! the stage is set when you enter your best in class suite with premier views, a pillow menu for the perfect night’s sleep and a fridge stocked with your preferred drinks and snacks.
personal agent assistance* | call your agent for preferential restaurant reservations, personal vacation arrangements and help finding your perfect chaise lounge by the beach or pool.
personal rider | only a-listers have personal riders and our star class™ guests are part of that. star class™ guests will choose their preferred drinks and snacks to be in their room when they arrive.
*there will be limited physical presence from our personal agent team to reduce physical interactions with guests to ensure safety-assured vacations protocols are met. therefore, personal agent service will be virtual until further notice.